Enhance your customer experience with SMARTECH Smart Parcel Lockers, offering secure, contactless pickups and returns that streamline retail operations and provide 24/7 convenience.
Shoppers demand a seamless online and in-store shopping experience. As retailers seek competitive differentiation based on customer experience, convenience, and last-mile delivery cost improvement, Click-and-Collect has grown in popularity.
Smart Parcel Lockers by SMARTECH bring together intelligent technology and high-level hardware, establishing an extensive network of innovative parcel lockers for retailers and consumers. Through our cutting-edge system, customers can conveniently collect and return packages using click-and-collect lockers at nearby physical stores, leading to reduced logistics expenses for retailers and contributing to an eco-friendlier approach by minimising your carbon footprint.
Customer places online order
Team member fulfills order directly into smart locker
Customer receives instant “Order Ready” notification
Customer can retrieve order 24/7 from delivery locker
Customer initiates return online or via mobile app
Retailer generates return barcode for order
Guest scans barcode and places order into locker
Team member collects order from drop off lockers for processing
Tailored Design to Match Your Brand and Environment
Enhance your parcel locker system with custom colours, wraps, and finishes that reflect your brand identity and complement your property’s aesthetics. Whether you’re aiming for a sleek corporate look or a vibrant community feel. Choose from a variety of locker sizes to accommodate parcels of all dimensions from small packages to oversized deliveries. Our modular configurations allow customers to scale the locker system based on space and operational needs, making it a smart and cost-effective solution for any location.
Queensland Airports Limited is enhancing traveller convenience with the launch of PARKFAST, a service developed in collaboration with SMARTECH. Now, valet customers can collect their vehicle keys 24/7. This partnership-driven innovation reaffirms QAL’s dedication to superior customer service and technological advancement.
Another SMART parcel locker has been installed at the Sunshine Mitre10 location, marking a significant step forward with Smartech’s innovative 24/7 Click & Collect solution. Tailored for both Trade and Retail customers, this cutting-edge service provides the convenience of collecting orders at any time, even outside standard business hours.
The installation of the Smart Parcel Locker at Keeler Hardware, North Willoughby, has been a game-changer for retail stores. The 24/7 Click & Collect provides great convenience, it’s streamlined order pickups and reduced wait time. It’s the perfect solution for our busy retail environment.
Say goodbye to long lines and embrace a new era of seamless shopping.
FNAC – Transforming Retail Logistics with Parcel Lockers
FNAC, a leading French retail chain with over 200 stores, has been at the forefront of innovation in customer experience and logistics. As an early cross-channel adopter, FNAC has successfully integrated parcel locker systems to streamline operations and enhance customer satisfaction.
With a steep rise in in-store collections, which exceeds 100 parcels per day in some department stores, FNAC faced growing pressure on its parcel collection counters. The need to reduce queues, optimise storage space, and improve the overall customer experience became critical.
FNAC introduced a multi-carrier parcel locker solution across 15 stores, featuring:
These lockers offer customers a quicker, more convenient way to collect parcels, eliminating wait times and easing the burden on store staff.
At SMARTECH, we’re committed to supporting you every step of the way.
We provide the tools and assistance you need to keep everything running smoothly.
A retail parcel locker solution is a secure, automated storage system where customers can pick up or drop off parcels at their convenience. These lockers are typically installed in retail locations, residential buildings, or public areas.
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