Carrier Smart Lockers Solutions

Optimise time management and streamline pick-up and drop-off operations with SMARTECH’s smart parcel lockers

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SMARTECH Business Systems provides solutions and services to over 10,000 customers across Australia.

Optimise First- and
Last-Mile Logistics

with Smart Parcel Lockers

Smart Parcel Locker represents an innovative storage system for carrier companies, designed to optimise how they function and enhance the satisfaction of customers with an improved self-service return alternative. These lockers are equipped with an integrated label printer, enabling users to generate return labels from the lockers themselves and insert them into the designated drop-off container at the locker station.

Beyond just processing returns, these lockers can also accommodate the collection and dispatch of online orders, making the smart parcel lockers by SMARTECH a comprehensive solution that promotes both reduced expenses and increased in-store customer visits.

How it works: Delivery

Step 1

Delivery agent scans parcel barcode

Step 2

Delivery agent places parcel directly into lockers

Step 3

Customer receives instant delivery notification

Step 4

Customer can retrieve order up to 24/7 from locker

How it works: Returns

Step 1

Customer places an item in the locker for return

Step 2

Delivery agent logs into the locker system

Step 3

Delivery agent selects “unload parcels”

Step 4

Delivery agent can remove all return parcels

Fully customisable Parcel Lockers

Tailored Design to Match Your Brand and Environment

Enhance your parcel locker system with custom colours, wraps, and finishes that reflect your brand identity and complement your property’s aesthetics. Whether you’re aiming for a sleek corporate look or a vibrant community feel. Choose from a variety of locker sizes to accommodate parcels of all dimensions from small packages to oversized deliveries. Our modular configurations allow customers to scale the locker system based on space and operational needs, making it a smart and cost-effective solution for any location.

Specifications

Product Categories

Our Satisfied Customers

Smart Parcel Lockers
Benefits

Improve your business operations and meet consumer demands.

Convenience

Reduce the number of drivers stops by centralising drop-offs and collections.

Enhanced Security

Individual compartments reduce package theft risks.

More savings

Lower operational costs by consolidating deliveries and returns.

Streamlined Operations

Automated system reducing any second or third delivery attempts when the customer is not at home.

Customer Satisfaction

Exceed customer expectation by delivering to a 24/7 access parcel point.

Contactless Delivery

Promotes safety during health concerns.

Case Study

International real estate services firm reduces time spent managing parcel delivers with smart parcel lockers from Quadient.

From its European head office in London, this facilities company’s team of around 1,000 helps client companies improve operations and reduce costs across real estate planning and acquisition, design and construction and property maintenance and facilities management. In 2019, this customer overhauled the way it handles incoming parcel deliveries for staff at its London site and installed smart parcel lockers from Parcel Pending by Quadient to improve the end to end process.

Challenge

The manual process for booking in parcels was labour intensive, space to store parcels was at a premium and employees found the time they wanted to collect didn’t always coincide with post room opening hours.

Smart parcel lockers from Parcel Pending by Quadient have freed up post room staff to focus on other activities as they no longer need to be on hand for parcel collections and employees enjoy the 24/7 availability of their items when they want to collect.

The customer has 70 smart parcel lockers from Parcel Pending by Quadient installed. Employees are notified electronically when they have a delivery and no longer have to schedule pick up times when post room staff are available.

Quadient undertook a site visit and provided advice on how smart parcel lockers could save time and automate aspects of the inbound parcel management process.

Need Help
with Your Parcel Locker?

At SMARTECH, we’re committed to supporting you every step of the way.

We provide the tools and assistance you need to keep everything running smoothly.

FAQ

Carrier parcel locker solutions are automated systems used by delivery carriers to manage and securely store parcels. These lockers are strategically placed at various locations, such as residential areas, commercial buildings, or retail stores, to facilitate convenient parcel delivery and pickup.

  1. Delivery: A delivery carrier places a parcel into a locker and registers it with the locker system.
  1. Notification: The recipient receives a notification via email, SMS, or a mobile app, containing a unique access code or QR code.
  1. Pickup: The recipient uses the code or QR code to access the locker and retrieve their parcel.
  1. Convenience: Provides a secure and accessible location for recipients to pick up parcels at their convenience.
  1. Security: Reduces the risk of package theft and loss by securely storing parcels.
  1. Efficiency: Streamlines the delivery process and reduces the need for redelivery attempts.
  1. Reduced Delivery Costs: Helps carriers save on costs associated with missed deliveries and return trips.
  2. Enhanced Customer Experience: Improves satisfaction by offering a flexible and reliable delivery option.
  • Residential Areas: In apartment complexes, gated communities, or housing developments.
  • Commercial Buildings: In office lobbies, mailrooms, or employee areas.
  • Retail Locations: In stores or shopping centers for customer pickups and returns.
  • Public Spaces: In convenient, high-traffic areas such as transport hubs or municipal facilities.
  1. Indoor Lockers: Suitable for use in indoor environments like office buildings or retail stores.
  1. Outdoor Lockers: Designed to withstand outdoor conditions, often weatherproof and vandal-resistant.
  1. Modular Lockers: Customizable and expandable based on the needs of the carrier or location.
  1. Refrigerated Lockers: For storing temperature-sensitive items like groceries or pharmaceuticals.

At SMARTECH, we provide innovative indoor and outdoor parcel locker solutions customized to suit your business requirements. Contact our experienced sales team at eb*******@***************om.au to explore the best options for your operations.

  • Size and Capacity: Ensure lockers accommodate various parcel sizes and volumes.
  • Security: Look for robust locking mechanisms, durable construction, and optional surveillance features.
  • Accessibility: Consider ease of access for all users, including those with disabilities.
  • Integration: Ensure compatibility with carrier systems and software for seamless operation.
  • Maintenance: Evaluate ease of maintenance and support provided by the manufacturer.

Recipients are typically notified via:

  • Email: Receiving a notification with instructions and an access code.
  • SMS: Receiving a text message with details and a code.
  • Reduced Delivery Traffic: Helps minimize the number of delivery trucks required for individual deliveries.
  • Energy Efficiency: Many lockers are designed with energy-efficient components.
  • Sustainable Materials: Some systems use recyclable or eco-friendly materials in their construction.

Enquire Now

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